Frequently asked questions

It depends on the size and pitch of the roof, the material, access, and the condition of the deck underneath. We give you a free written estimate after inspecting the roof, so you know the price before any work begins.

A typical house takes one to three working days, weather permitting. Larger or more complex roofs and commercial buildings take longer, and we give you a schedule in the estimate.

Repairs make sense when damage is limited, the deck is dry and solid, and the roof still has useful life. Widespread curling or granule loss, repeated leaks, soft decking, or a roof near the end of its expected life usually point to replacement. We will tell you which applies.

It depends on your municipality and the scope of work. We check the local requirements for your address and handle permits where they are required.

We only work when conditions are safe and the materials can be installed correctly. If weather changes, we make the roof watertight and reschedule rather than cut corners. Some flat-roof membranes need a dry surface and a minimum temperature.

We can provide photos, a written description of the damage and an itemized estimate for your insurer. The claim itself stays between you and your insurance company.

Our work is covered by a workmanship warranty, and the roofing materials carry the manufacturer’s warranty. The exact terms for your roof are written into your estimate.

Yes. You can speak with us, and read your estimate and project details, in English or Chinese.

Typically 20 to 30 years, depending on shingle quality, installation, ventilation and climate.

Sometimes it is possible, but tearing off lets us inspect and repair the deck, so we usually recommend it. We will tell you what applies to your roof.

Typically 25 to 40 years with proper installation and upkeep.

It depends on the municipality and the fire rating of the product. We check the local requirements for your address before you decide.

With a solid deck and underlayment, a metal roof is typically not much louder inside the house than other roofs.

Typically 40 to 60 years or more, depending on the product and installation.

Torch-on is a layered bitumen system heat-welded on site. TPO and PVC are single-layer plastic membranes with welded seams. We can explain which suits your roof.

Typically 20 to 30 years with good installation and care.

Both perform well when installed properly. PVC handles grease and chemicals better, and TPO is often more economical. We recommend one based on your building.

Typically 20 to 30 years, depending on installation, exposure and maintenance.

Often yes. Punctures, failed seams and flashings can usually be repaired, depending on the age and condition of the membrane.

Typically 20 to 30 years with good installation and care.

It depends on the product, the thickness and the roof condition. We explain the expected life for your roof before you decide.

No. We inspect first. If the roof is not a good candidate, we will tell you.

Yes. We coordinate with builders and general contractors on scheduling and details.

Yes. We can prepare a written estimate from plans and confirm it on site.

Often we can make a temporary repair to stop water coming in, and complete the permanent repair when conditions allow.

Call us and we will tell you how to limit the damage and arrange a repair as soon as we can.

It is often sensible, because the roof edge and eavestroughs work together and access is easier. We advise based on their condition.

Both. We re-hang, reseal and replace damaged sections.

Common causes are failed flashing or sealant, damaged glazing seals, or condensation that looks like a leak. We inspect to find out.

Often yes, depending on the roof structure. We assess the framing and the roof first.

It helps, but ice dams are mainly caused by heat escaping into the attic, so insulation matters too.

Often yes. Many ventilation and insulation upgrades can be done on their own. We tell you what makes sense.